DELIVERY INFORMATION

Shipping & Delivery

Orders are posted within 1 working day during our working hours Monday to Friday. Same day delivery is available for orders received before our delivery cut-off time *midday. Orders after our cut-off time on Fridays and orders during the weekend Saturday and Sunday will be posted on Monday.

Delivery Services

All products will be sent by mail, according to the delivery method chosen by the customer and depending the delivery address location. All delivery services are tracked and signed for.

  • Economy delivery by Royal Mail
  • Standard delivery by Royal Mail or Courier
  • Next Day delivery by Courier
  • Next Day guaranteed by 1pm by Courier
  • International delivery by Royal Mail or Courier

Delivery Charge and Delivery times

Free delivery on all UK orders over £50

Please note delivery times are estimated and not guaranteed *(except next day guaranteed 1pm). All our deliveries are estimated in working days and some parcels can take slightly longer due to bank holidays, or postal delays, especially during busy periods such as Christmas.

UNITED KINGDOM

Prices for orders under £50

Delivery Type

Cost

Service

Service Description

Economy Delivery

£3.99

Delivered by Royal Mail

2-5 days

Standard Delivery

£4.99

Delivery by Royal Mail

1-2 days

Next Day Delivery

£5.99

Next Day delivery by Courier Service

Next-day delivery for orders placed before midday* (please see note below)

Next Day Guaranteed

£7.99

Next Day guaranteed by 1pm by Courier

Next-day delivery for orders placed before midday*

Prices for order over £50

Delivery Type

Cost

Service

Service Description

Economy Delivery

FREE

Delivery by Royal Mail or Courier Service

2-5 days

Standard Delivery

4.99

Delivery by Royal Mail or Courier Service

1-2 days

Next Day Delivery

£6.99

Next Day delivery by Courier Service

Next-day delivery for orders placed before midday*

Next Day Guaranteed

£9.99

Next Day guaranteed by 1pm by Courier

Next-day delivery for orders placed before midday*

EU COUNTRIES

We deliver to most EU Countries (see exceptions list)

Delivery Type

Cost

Service

Service Description

Standard Shipping

£12.99

International Mail

7-14 days

International Tracked Service

£14.99

International Mail

4-10 days

International Air Service

£29.99

International Mail

4-8 days.

All estimated delivery time could be affected if delayed by customs entry procedures.

REST OF THE WORLD

Delivery Type

Cost

Service

Service Description

International Air Service

39.99

International Mail

5-14 days.

All estimated delivery time could be affected if delayed by customs entry procedures.

Delivery and shipping restrictions

We do not ship to Russia, South Africa, South America and PO Box.

Brand and product restrictions in certain countries

We do not deliver INOAR products to (Spain, Belgium, Portugal, USA, South America).

We do not deliver CADIVEU products to (Spain, France, Netherlands, Sweden).

FAQ

Which courier companies do you use?

Most orders in UK are posted using Royal Mail and internal courier UKMail. International orders will be posted by Royal Mail International Signed & Tracked or tracked and signed courier UKMail, DPD, DHL, TNT and UPS. It will vary depending on the total weight and size of the order.

Can I track my parcel?

Yes. You will have access to your order tracking number as soon as it is posted. We will email you the tracking number in a hyperlink to track your shipment.

Will I need to sign for delivery?

Yes. All parcels require a signature on delivered. Parcel will not be delivered without signature.

Will I have to pay customs clearance and fees?

All countries outside the EU may have additional customs clearance charges such as, customs fee or import duties that are charged when the package reaches its destination country. Any additional charges are the recipient responsibility and unfortunately we cannot predict what they may be. For more information, please contact your local customs authority.
*Please note we are not in a position to refund any customs/import duty paid.

What if my parcel has not been delivered?

Please check your delivery status using the tracking number provided. If the delivery was attempted when you were away a card would be left advising where to pick up your parcel or how to arrange redelivery. Please take photo ID to claim your parcel from the depot office.

Otherwise please contact us for more details by email on info@braziliansecrets.co.uk